Frequently Asked Questions

Unfortunately we do not ship internationally. Please check shipping information here

Unfortunately, we currently do not provide click and collect as our products are stocked in domestic and international warehouses.

We may add to or update your existing order provided your order has not been processed or dispatched. If you would like to add to or change your order you will need to contact us here or email us at enquiries@somebubstuff.com.au.

We may also need to manually adjust the total amount of your order, so you may be asked to provide details of your payment method so that we can make the appropriate changes.

We understand that sometimes your situation can change. We are happy to offer a full refund provided we have not processed or dispatched your order. We will require notice in writing of your intention to cancel. Please contact us here or email us at enquiries@somebubstuff.com.au to arrange cancellation.

Please note, if the order has been processed / dispatched you would be required to follow the returns process. Please refer to our returns policy for the same.

Unfortunately we don't offer Express delivery. Due to the size of most of our products, Express Delivery doesn't work out to be economical.

You should ideally receive an order confirmation email with an order Id almost immediately after your purchase. Sometimes your confirmation email can got to your spam / junk email folders so we request you to please check these folders first. If you still can't find it, please get in touch with our team here.

Once your order has been processed, we will send you the tracking details so you can check the status of your order. Our processing time is 2 business days.Please note sometimes your email can go to your spam / junk folders. So we request you to check them first. if you still can't find it, please get in touch with our team at enquiries@somebubstuff.com.au.

Please refer to our shipping policy for more details.

We ensure that we pack all items correctly and with care. But under any circumstance, If you have received an incorrect / damaged item, please send us a clear photo of the item to enquiries@somebubstuff.com.au at the earliest. Our team will then guide on the next steps. When returning an incorrect item, please make sure that they are unused and sent back to us in the original packaging with tags intact.For more info on returns and/ refund, please refer to our returns policy.

Please allow 24hrs for your tracking no. to activate as the tracking id may not be active until the order has been scanned by our courier partner. if it is still not working beyond that, please get in touch with our team here.

Yes. All change of mind return shipping costs will need to be paid for by the customer.

Please refer to our return policy for details.

We accept payments through debit/ credit cards - VISA, MasterCard, AMEX, Apple Pay & Google Pay as well as Paypal and Afterpay.

Please note, we do not accept any bank transfers, prepaid cards or other payment methods unless specified above.

We are so sorry you missed out on the item of your choice. If you wish to be notified, please subscribe to our newsletter to stay up to date on restocks and new product updates.

You could also contact us and we will try our best to help you out.